// CHATGENIUS — THE AI CONCIERGE FOR EVENTS, TOURS & VENUES
Your Always-On Customer Concierge.
ChatGenius puts an AI concierge on the channels your customers already use — WhatsApp, SMS, Telegram, Signal, email, and your website. It answers from your business content, responds instantly to common questions, and hands conversations to your team when a human should step in.
// 01 — WHY IT MATTERS
Most questions aren't hard. They're just repetitive, time-sensitive, and everywhere.
They message at 11pm
Questions arrive after hours and over the weekend. If the first reply lands the next morning, the moment has usually passed.
The same 20 questions, 200 times
Hours go into copy-pasting the same answers about hours, pricing and policies — week after week.
Too many channels to watch
WhatsApp, email, web chat, Signal, Telegram — each needs attention. Messages slip through the cracks.
One consistent first response
Chat Genius gives every channel the same instant first-layer answer — and knows when to bring in a human.
// 02 — HOW IT WORKS
From documents to live answers, in four clear phases.
Add your business knowledge
Upload FAQs, documents, menus, pricing, policies, schedules and product details. PDFs, Word docs, spreadsheets, or pasted text — all fine.
Connect your channels
Run one concierge across website chat, WhatsApp, email, Telegram, Signal and other supported channels — all sharing the same knowledge.
Set the right control level
Decide whether the concierge answers automatically, suggests replies for your approval, or escalates to your team — per contact, per instance, or globally.
Monitor and improve
Review conversations in your dashboard, see the questions that come up most, spot gaps in your knowledge base, and improve how the concierge performs over time.
// 03 — WHAT MAKES IT DIFFERENT
Not a generic bot. A concierge that works from your content.
Grounded in your business
It answers from your real documents and approved information — not vague, generic guesses. Ask about Saturday hours, it pulls the exact answer.
Built for real channels
Customers don't live in one inbox. Chat Genius works across the channels they already use — one AI, one knowledge base behind them all.
Control without micromanagement
You decide how autonomous the concierge is, and where human review stays in place — per contact, per instance, or globally.
Human handoff when it matters
Routine questions are handled automatically. Sensitive, high-value or unusual conversations go straight to your team.
Visibility after launch
See what customers actually ask, where the concierge performs well, and where your knowledge base needs work.
Voice & location, when useful
Customers can send a voice note or share a location — the concierge transcribes, answers, and drops a pin where directions help.
// 04 — WHO IT'S FOR
One platform. Different workflows.
Restaurants, hotels & venues
Menus, hours, reservations, directions, Wi-Fi, room service — a concierge that knows your venue.
Events & conferences
Schedules, speaker bios, venue directions, registration. A dedicated AI concierge per event.
E-commerce & retail
Product questions, shipping, returns, size guides — the AI knows your whole catalog.
Service businesses
Insurance, law firms, contractors. Handles intake, FAQ, scheduling and routing.
Agencies
One account, multiple instances. Each client gets their own AI, knowledge base and channels.
Enterprise
Multiple locations and teams under one roof, with role-based control and full telemetry.
Tournaments
Pairings, tee times, live scores, weather at the first tee, tickets — synced from your scoring backend, answered on every channel.
Every other business
Contractors, lawyers, agencies, clinics, restaurants, freelancers. Same engine, any industry.
// 05 — UNDER THE HOOD
The features that make it usable day to day.
They send you a photo
Menus, receipts, screenshots, confusing signs — ChatGenius reads images and replies in words your customer can act on.
Operator app on your phone
Native-feeling iOS and Android access via PWA. Review answers, take over conversations, and respond to escalations right from the home screen with Face ID.
WordPress plugin included
Install, connect your token, and launch fast. Inside the admin, AI tools can help generate SEO meta, alt tags, and product copy.
Send updates when you need to
Weather warnings. Menu changes. Rooms ready. Write once, deliver to every guest on their preferred channel — and answer when they reply.
Location + weather aware
Distance from the hotel. Weather during the tour. The closest entrance to the car park. Live answers, instead of “check Google Maps.”
AI drafts, your team ships
Start conservatively: every AI reply goes into an approval queue. Tap Approve to send it, Edit to adjust it, or Reply Yourself when you want to take over. Switch to Auto when you're ready.
It gets smarter every day
Every human edit becomes part of the training. Your voice, your details, your policies — the AI learns them by watching you correct it.
// 06 — SIMPLE PRICING
Priced simply. See the tiers.
Website widget only · $49/mo
Web widget on one site — no dedicated messaging bridge. Ideal to launch on your marketing site before enabling WhatsApp / Telegram / Signal.
Add 1 bridge · $149/mo
Everything in Basic, plus 1 dedicated bridge — pick WhatsApp, Telegram, OR Signal. One instance, up to a monthly message allowance. Ideal for a single restaurant, venue or single-brand shop.
Add 3 bridges · $499/mo
Everything in Starter, plus WhatsApp + Telegram + Signal simultaneously, MCP integrations, voice notes, KB media hosting, analytics. For chains, tour operators, agencies.
Unlimited bridges + white-label
Unlimited bridges, dedicated Email channel, white-label ops app, SSO, dedicated support, custom SLA. HIPAA-ready hosting with signed BAA. Priced per engagement.
// 07 — NOT ON THIS LIST?
Every business has the same few questions, asked again and again.
Same underlying pattern
Repeated questions. Wrong channel. Wrong time. Whatever the industry, the pattern is usually the same — clinics, agencies, restaurants, contractors, legal teams, and service businesses all run into it.
Same engine, different KB
ChatGenius works from your actual business content. If you have FAQs, pricing, schedules, policies, menus, or service information, you already have the foundation for it.
One live example, close to your industry
Book a demo and bring your top 8 questions. We’ll show you a live example in a comparable industry and answer those same questions in the same call.
See how an AI concierge could work for your business.
We’ll show you how Chat Genius can be configured around your real content, channels, and support workflow. When responses are slow, opportunities are easy to miss. This gives your business a faster first layer of support.