Your product catalog + your customer's inbox.
"Is this in stock in blue?" "Where's my order?" "How do I return this?" — answered from your Shopify / WooCommerce / catalog data, in the customer's language, on WhatsApp and email.
WISMO killer
"Where's my order?" answered from Shopify + tracking.
Sizing questions
From your size chart, per customer.
Product deep-dives
Attribute-aware answers from the catalog.
Returns + exchanges
Initiated in chat, approved by a human.
Cart recovery
Nudge the drop-off with a real answer, not a coupon.
The ecommerce tickets your team shouldn't be answering.
"Where's my order?"
The #1 support ticket. ChatGenius reads your Shopify / WooCommerce order, checks tracking, replies with the current status + estimated delivery in the customer's language.
"Does this fit if I'm a size 42?"
Fed with your sizing tables + customer notes ("runs small" / "true to size"). Real answers, not "check our sizing guide."
"Is this in stock in blue?"
Live catalog check via Shopify / Woo API. Answers with size + colour availability + shipping window per variant.
Returns + exchanges
Initiates the RMA, sends the customer the returns form + label. Refund approval stays with a human — no runaway refunds.
Abandoned cart follow-up
Not spam. Message the customer who dropped off, answer the question that made them hesitate, send them back to checkout — with a soft discount if you want.
Cross-sell in chat
Customer asks about a jacket, ChatGenius offers the matching hat — but only if you've set the KB with that mapping. No random spamming.
Live on your platform today.
Shopify
Read products, variants, inventory, orders, customers via Shopify Admin API. App marketplace listing lands Q2 2027; JS snippet works today.
WooCommerce
WordPress plugin included. Reads products + orders directly from Woo's REST API. Zero-config for most stores.
Every channel your buyers use
WhatsApp, SMS, Telegram, Signal, email, web widget — same brain, same catalog, same order history.
Stripe integration
Take payment in-chat for holds or one-off items. Refund flows require human approval by default.
Reviews-aware
Answers customer questions from your reviews KB ("does this pill customer feedback"). Never invents; cites the review when relevant.
What ticks up your CX
Every conversation tagged (WISMO / sizing / return / product / cart-recovery). Weekly digest of the top pain points feeding into next season's planning.
Ecommerce FAQ.
Does it integrate with Shopify?
Yes — Shopify Admin API + Storefront API. Reads products, variants, inventory, orders, customers. Bulk operations for large catalogs. App marketplace listing launches Q2 2027; JS snippet works today.
WooCommerce?
Yes — via the ChatGenius WordPress plugin (Netforge AI Helper). Adds the chat widget + product-catalog + order sync + AI SEO tools in one install. No custom code.
Can it process returns?
Initiates the RMA, sends the returns form + label, notifies your team. Refund approval requires a human click by default — never a runaway refund. Configurable per policy.
Does it hurt SEO?
No. The chat widget is a JS embed on external channels only — it doesn't inject content into your product pages, doesn't block indexing, doesn't affect Core Web Vitals.
What about Instagram DMs?
Shipping Q2 2027 via Meta Instagram Business Messaging API. Beta available now for select customers — ask us.
Cross-border + multiple currencies?
Yes — auto-language + currency-aware answers. If your store runs multi-currency, prices are quoted in the customer's currency based on their locale.
Kill WISMO before lunch tomorrow.
Send us your Shopify / Woo store URL — we build a demo concierge with your live catalog + order history overnight. See it kill your top-5 ticket types before you commit.