A receptionist that never misses a call — because it answers on WhatsApp.
Booking, rebooking, cancellations, directions, prices, what to bring — answered instantly, in your customer's language, day or night. No landline. No hold music. No missed calls.
Bookings without calling
Three messages, calendar updated.
Cancellations to waitlist
Slot re-offered before you notice.
"How do I get to you?"
Live directions, real ETAs.
"Do you take card?"
Prices, methods, deposits — from the KB.
Emergencies routed
Urgency keywords → straight to your phone.
The 5 questions that eat your day.
"Are you free Thursday afternoon?"
Live calendar check via Google Calendar / Calendly / Acuity / your custom booking tool via MCP. Availability + price + confirmation in three messages. Your calendar updates automatically.
"Can I move my Tuesday appointment?"
Rebook + notify the waitlist automatically. If the customer cancels, ChatGenius offers the slot to the waitlist before you notice.
"How do I get to you?"
Location-aware directions from wherever the customer is right now. Public transport, driving, walking — with real ETAs.
"What's the price for X?" ×50 per day
Service menu with prices, deposits, and inclusions — answered instantly. Multi-service breakdowns for combos and packages.
"URGENT — my pipe is leaking!"
Urgency keywords trigger instant human routing to your on-call phone with a summary. Even if you're not near the app, the SMS lands with a callback number in the first line.
Live with your booking tool.
Calendly
Live availability read + booking write via Calendly's API. Round-robin routing across your team supported.
Google Calendar
Direct integration. Reads your calendar, blocks slots as customers book, syncs across your team's calendars.
Acuity / Square
Acuity Scheduling + Square Appointments via MCP. Full read + write access to your bookings and services.
Your own booking tool
If it exposes an API (or a webhook), we integrate. Custom booking tools land in 1-2 days via MCP.
Stripe deposits
Optional deposit collection via Stripe. Customer pays a hold to lock the slot; balance settled in-person.
Reminders + no-show recovery
Automated reminders 24h + 2h before. No-shows get a follow-up with a rebook link — nudge without harassing.
Service business FAQ.
Does it work with my scheduling tool?
Yes — Calendly, Google Calendar, Acuity, Square Appointments, custom booking software via MCP or REST. If yours is missing, it's a 1-2 day integration.
Can it take payments?
Deposit collection via Stripe today. Full-payment collection natively is on the Q2 2027 roadmap — until then, we send a Stripe payment link in-chat.
Does it handle emergencies?
Yes. Urgency keywords (fire, flood, blood, "urgent", "asap", etc — configurable) trigger instant routing to your on-call number via SMS + WhatsApp with a summary + callback number.
What if I'm a solo operator?
Built for it — Starter tier (€149/mo) covers you. 3 operator seats (add family / assistants for free), one instance, all channels.
Multi-language for salons + clinics?
40+ languages auto-detected. Common in salon / clinic verticals: English, Spanish, French, Arabic, Turkish, Ukrainian, Romanian — all tested at scale.
Can customers cancel via chat?
Yes. Cancellation flows configurable per business: instant + no-questions, or "why?" prompt for feedback, or "would a rebook work?" nudge. Waitlist offer automatic when a slot opens.
Answer every message, even mid-service.
We build a demo concierge on your real service menu + real booking tool. Live within 1 business day. If it doesn't handle your top 20 customer questions, we don't move to paid.