AI CHAT CONCIERGE

// FOR WEBSITES · DEPLOY IN 60 SECONDS

Your website's smartest chat. No phone. No bridges. Just paste + go.

One line of JavaScript. Or a WordPress plugin, or a Shopify embed. The concierge reads your real docs, books calls straight into your calendar, escalates cleanly to a human, and speaks 40+ languages. WhatsApp, Telegram, Signal — all optional add-ons, whenever you want them.

PC
Portland Coffee Roasters
online · replies instantly
Message
One brain · every channel · every business

// WHY YOUR SITE NEEDS THIS

What every website drops the ball on.

01

Your site converts 2%

Because visitors have questions your FAQ page doesn't answer. They bounce, they don't come back, and your ad spend paid for the click.

02

Your "contact us" form loses 80%

Nobody wants to fill six fields and wait 24 hours for a reply. They want an answer now, or a call booked before they close the tab.

03

Booking a call takes four back-and-forths

"How about Tuesday?" "Not Tuesday." "Wednesday?" "Which time zone?" Meanwhile your prospect lost interest three days ago.

04

You can't staff live chat 24/7

Hiring a live-chat team is expensive. Skipping live chat means the 11pm visitor with a checkbook is gone by morning.

// WHAT IT DOES ON YOUR SITE

Every visitor. Real answers. Right now.

KB

Reads your real docs

Upload your FAQ, price list, catalog, product pages, policies — PDF, Word, Google Docs, plain text, or a public URL we crawl. The AI answers from the actual content, not scripted flows.

BOOK

Books meetings live

"Can we talk Thursday?" The AI checks your calendar, offers three slots, confirms, sends the invite with the meeting link. Google Calendar, Microsoft 365, Cal.com, Calendly.

MULTI

Multi-turn conversations

Not one question / one answer. The AI carries context — "actually, make it a family of 4 with vegan options" — across 20 messages if that's what it takes.

LEAD

Lead capture in-chat

Progressive form fill without a form. Name, email, company, budget, use case — collected conversationally when the visitor is ready to share, not gated behind a wall.

HAND

Human when it matters

Hard cases route to your team on Slack, Teams, or email with the full conversation attached. The visitor sees a smooth handoff; your team gets full context.

FILE

Attachments + voice notes

Visitors drop images, PDFs, or voice notes. The AI reads them and replies — "your receipt shows a $12 charge, that's the shipping upgrade you added on step 3."

I18N

40+ languages, auto-detected

Visitor writes in Spanish, the AI replies in Spanish. Switches to French mid-conversation, the AI switches with them. No per-language config, no translation layer.

INSIGHTS

What people actually ask

Every conversation tagged (product / pricing / support / booking). Weekly digest of the top 20 questions — feeds your next site update, your next FAQ, your next ad creative.

// THREE WAYS TO DEPLOY

Whichever fits your stack.

OPTION // 01 · 60 SECONDS

Paste one line of JS

Drop a single <script> tag into your site template. Works on any host — WordPress, Shopify, Wix, Squarespace, Webflow, custom, static site generators.

OPTION // 02 · ZERO-CODE

WordPress + Shopify + native plugins

Netforge AI Helper on the WordPress plugin registry — install, activate, paste your token, done. Shopify app installs the widget across your storefront with catalog + order-status sync out of the box.

OPTION // 03 · BRING YOUR OWN

REST + MCP integration

Full REST API + Model Context Protocol endpoint. Build the widget UI you want; call the concierge for answers, booking, and lead events. Bearer-token auth, OpenAPI 3.1 spec.

// BOOKING + CALENDAR

The bit that closes the deal.

GCAL

Google Calendar

OAuth connect once. The AI reads free/busy and writes new events on the calendar you pick. Multiple calendars supported (sales, support, founder).

M365

Microsoft 365 / Outlook

Microsoft Graph API. Same as Google — OAuth once, the AI reads + writes. Works with shared mailboxes + resource calendars (rooms, equipment).

CAL.COM

Cal.com

Native Cal.com integration. Route AI-booked meetings straight into your existing Cal.com event types with all your routing / buffer / min-notice rules preserved.

CALENDLY

Calendly

The AI walks the visitor through your Calendly event type — availability, buffer, min-notice — and books via Calendly's API. Booking appears in your Calendly dashboard.

RR

Round-robin routing

Load-balance bookings across your team. Weight distribution, skill routing, availability filters — the AI picks the right teammate for each booking automatically.

CONFIRM

Confirmations + reminders

Booking confirmation email to the visitor, Slack ping to your team, ICS attachment. Optional WhatsApp reminder 30 minutes before via the bridge.

// SHOPIFY + WORDPRESS · FIRST-CLASS

Native to the platforms most sites run on.

SHOPIFY

Shopify app

Install from the Shopify App Store, authorise once. The widget appears on every storefront page — product, collection, cart, checkout. Product catalog + order status are auto-synced, so "where's my order?" and "is this in stock in blue?" get real answers.

WP

WordPress plugin

Netforge AI Helper on the WordPress plugin registry. Install, activate, paste your token. Adds the widget plus AI content tools inside wp-admin (SEO meta, alt tags, product-copy rewrite). Works with WooCommerce catalog + order data.

CMS

Wix · Squarespace · Webflow

Single <script> tag in your theme's custom-head field. No plugin marketplace approval, no wait — paste, publish, live.

STATIC

Static + custom

Any framework — Next, Astro, Hugo, Jekyll, plain HTML. Drop the script tag, done. React / Vue helpers available if you want to render the widget inside your own component tree instead of an iframe.

// LIVE ON THIS PAGE · BOTTOM-RIGHT WIDGET

The chat in the corner of
every ChatGenius page —
this is what your site gets.

The widget in the bottom-right of this page is the same product, running on the same infrastructure, that your site would get. Real answers from real docs, live booking, human handoff when it counts. Try it — ask it anything about ChatGenius pricing, integrations, or setup.

CG
ChatGenius
online · replies instantly
Hi — we run a Shopify store with 3 brands. Does your Growth plan cover us or do we need Enterprise?
4:47 PM
3 storefronts fits comfortably in Growth (up to 5 instances). You'd get one instance per brand, shared admin dashboard, catalog + order-status sync on all three. Want me to book a 20-min call with our founder to walk through the Shopify setup?
4:47 PM
Sure. I'm in Chicago, mornings work best.
4:48 PM
Thursday 10 AM Central works on his calendar. Booked. What email should I send the invite to?
4:48 PM
maria@westloop.com
4:48 PM
Sent. Thursday 10 AM CT — see you then. If anything comes up beforehand, reply here.
4:48 PM
THE WEBSITE WIDGET · CONNECTED TO YOUR KB + CALENDAR · MULTI-TURN + BOOKING

// EVERYTHING BAKED IN

The rest of the toolkit.

40+ languages · auto-detectVoice notes + image readsProgressive lead captureSlack / Teams / email escalationFull white-labelCustom domain (chat.yourbrand.com)Analytics + weekly digestGDPR-ready DPA on requestData export as JSON, anytimeZero cookies unless you opt inOptional: add WhatsApp / Telegram / Signal later

Website chat FAQ.

Do I need WhatsApp for this?

No. The website widget is a standalone product. No phone number, no QR scan, no linked device. If you want to add WhatsApp / Telegram / Signal later — same brain, same KB, one bridge per channel — you can, but it is fully optional.

Does it work on Shopify?

Yes, first-class. Install our Shopify app, authorise, done. The widget appears on every storefront page. We auto-sync the product catalog + order data so the AI can answer "where's my order?", "is this in stock in blue?", and "what's your return policy?" from live Shopify data.

Does it work on WordPress?

Yes — via the Netforge AI Helper plugin (WordPress plugin registry). Install, paste your token, done. Also unlocks AI content tools inside wp-admin (SEO meta, alt tags, product-copy rewrite). Works with WooCommerce catalog + order data.

How fast is deployment?

60 seconds for the JS embed once your instance is provisioned. Provisioning + KB onboarding takes about 1 business day: you send us your docs, we build the instance, you review + approve. Then the widget goes live on your site the moment you paste the tag.

Which calendars does it book into?

Google Calendar (Workspace + personal), Microsoft 365 / Outlook via Microsoft Graph, Cal.com, Calendly. Round-robin routing across a team is supported natively. Custom booking systems (Acuity, Square Appointments, PMS booking engines) via MCP or REST API.

Can it hand off to a human?

Yes. Configure escalation triggers (keywords, sentiment, explicit "get me a human" requests). The handoff routes to your team on Slack, Microsoft Teams, or email with full conversation context. The visitor sees a smooth transition; you see who is handling what.

Can I customise the widget look?

Fully. Colors, typography, position, launcher icon, greeting message, dark-mode / light-mode toggle. Full white-label — no ChatGenius branding on the customer-facing widget. Custom subdomain (chat.yourbrand.com) on Growth ($499/mo) + Enterprise plans.

What happens on mobile?

The widget is responsive by default. On phones it opens as a full-screen chat sheet; on tablets + desktop it opens as a floating card. Progressive Web App install prompt available so visitors can add your concierge to their home screen if they want.

Do I have to write scripts or flows?

No. Upload your real content — FAQ, product pages, docs, pricing — and the AI answers from it in natural language. You never write "if user says X reply Y". If you have existing Q&A content, the AI can consume that too as one more knowledge source.

Where is the data hosted?

Regional deployment on request per instance. Region details shared under NDA. See /security.

Can I add WhatsApp / Telegram / Signal later?

Yes — same knowledge base, same brain. Each extra channel runs on its own dedicated bridge (one OVH VPS per bridge, billed by us). Starter ($149/mo) = 1 bridge slot — pick WhatsApp, Telegram, OR Signal; Growth ($499/mo) = 3 bridge slots (WhatsApp + Telegram + Signal simultaneously) plus MCP integrations, voice notes, and KB media hosting; Enterprise = unlimited bridges + dedicated Email channel. The website widget stays exactly as-is; nothing about the site install changes. (SMS is not a customer channel — it is used internally for operator 2FA only.)

Turn every visitor into a conversation.

20-minute demo, live on your website with your actual content. If it doesn't handle your top 20 real visitor questions accurately, we don't move to paid.