// FOR ECOMMERCE & D2C
AI support for online stores.
Help shoppers choose products, understand your policies and find the next step for an order. ChatGenius answers from your approved store content, with connected data and human handoff where the workflow needs them.
// THE SHOPPER QUESTIONS
Before the sale. After checkout.
Where is my order?
Explain where shoppers can find tracking, and show order updates when a verified lookup is enabled. Missing information or delivery problems go to your team.
Sizing and fit
Use your size charts, measurements and approved fit notes to explain the options. Give shoppers useful comparisons without promising a personal fit you cannot verify.
Stock and product details
Answer from your product descriptions, variants and shipping policies. Current inventory and delivery estimates depend on the store data connected to the conversation.
Returns and exchanges
Explain eligibility, deadlines and the steps in your returns policy. Return records, labels and refunds require the relevant integration and the approval rules you agree with your team.
Questions that stop a purchase
Help shoppers resolve delivery, sizing or policy questions before returning to checkout. Follow-up messages depend on your approved audience, permissions and channel workflow.
Relevant product suggestions
Suggest complementary items from the product relationships and rules you provide. Keep recommendations grounded in the question, with current prices and availability checked where supported.
// CONNECT YOUR STORE
Your store data. Your support workflow.
Shopify
Give shoppers answers from the catalog and order fields you choose to connect. We review API permissions and supported actions for your Shopify setup.
WooCommerce
Use your WooCommerce products and policies as the foundation. Live lookups and actions depend on your plugin configuration and the access you approve.
The channels shoppers use
Start with the channel your shoppers use most. Review website chat, WhatsApp and email options during setup, using the same approved store content.
Checkout and payments
Point shoppers to your checkout or an approved payment link. Actions that create a charge or refund need an agreed workflow and permissions.
Product-review context
Use approved review content to explain fit, materials and everyday use. Distinguish customer opinion from verified product specifications.
A clearer support picture
Review recurring questions about delivery, sizing, products and returns. Use those conversations to identify gaps in your catalog and support content.
// ECOMMERCE FAQ
Before you connect your store.
How does Shopify setup work?
Connect the catalog and order data your support team needs. Shopify setup depends on the API permissions and actions you approve; we confirm the scope for your store during the demo.
Can I use it with WooCommerce?
WooCommerce setup starts with your product fields, store policies and the questions you need to handle. We review widget installation, catalog access and order lookups against your plugin configuration and permissions.
Can it process returns or approve refunds?
It can explain your policy and direct shoppers to a return request. Labels, return records and refunds require the corresponding store integration and approval rules. Agree on which steps the concierge may take and which stay with your team.
What about SEO and store performance?
Store performance depends on the theme, scripts and deployment method. We review widget placement and test the store during setup; a chat widget is not a guarantee of improved search rankings or unchanged page-speed scores.
What about Instagram messages?
Ask us to confirm whether Instagram messaging is supported for your account and current setup. We agree on channel permissions and availability before relying on it for a live launch.
What about different languages and currencies?
Use the prices, currency labels and shipping rules approved for each market. Language and currency support depend on connected store data and the channel; the demo checks the combinations your shoppers need.
Show us what your shoppers ask.
Bring your store URL and a few common customer questions. We'll walk through answers from your product content, review the required connections and agree on a demo scope before you commit.