Real answers on WhatsApp, not just beautiful forms.
ChatGenius if you need real answers on WhatsApp + email + chat, 24/7, in multiple languages. Typeform Chat if you need beautiful branded surveys + lead-capture forms, mostly on your website. This page is fair — both do things the other can't.
TL;DR
Which one fits your business, in one line.
Feature table
11 rows, side-by-side.
Where we win
3 scenarios ChatGenius is the answer.
Where Typeform wins
2 scenarios where Typeform is the answer.
Migration
Export Typeform Chat, import here in a day.
Feature by feature.
| Feature | ChatGenius | Typeform Chat |
|---|---|---|
| Real AI answers from your docs | ✅ | ⚠ Limited |
| WhatsApp channel | ✅ | ❌ |
| SMS · Telegram · Signal · Email | ✅ | ❌ |
| Multi-language auto-detect | ✅ (40+) | ⚠ Manual |
| Voice note support | ✅ | ❌ |
| Image / photo reading | ✅ | ❌ |
| Native operator app (iOS/Android) | ✅ | ⚠ Web only |
| Form / survey builder | ⚠ Basic | ✅ Best-in-class |
| Beautiful branded forms | ⚠ | ✅ |
| Zapier integration | ✅ | ✅ |
| Starting price | €149/mo | $50/mo (Basic Pro) |
ChatGenius is the answer when…
Any conversation off your website
Typeform Chat lives on your site. ChatGenius answers on WhatsApp, SMS, Telegram, Signal, email — wherever your customers already are.
Any conversation that needs a real answer
Typeform Chat runs branching logic — it answers what you predicted. ChatGenius reads your actual documents, so it answers questions you didn't predict, in languages you didn't script for.
Any customer who prefers voice or photo over typing
Voice notes + image reading are native. A guest sends a photo of a receipt or a voice question in Arabic — we handle it. Typeform doesn't.
Honestly: pick Typeform when…
Beautiful branded forms on your website
Typeform's form UX is best-in-class. If your #1 job is a beautiful lead-capture form with logic branching, Typeform beats us — we don't optimise the form-builder side.
Standalone survey distribution
Typeform ships as a link you send — no chat integration required. If you're running survey campaigns via email, Typeform + your ESP is simpler than us.
Migrating from Typeform Chat?
Export your Typeform Chat as JSON — we import it into a ChatGenius KB in a day. Live demo included. Or check the Typeform site if you decide they fit better.