Real AI + real ops app, not a chat widget with an add-on.
ChatGenius for real AI, multi-channel, native mobile operator app. Tidio for a cheap live-chat widget with a basic AI add-on (Lyro). This page is fair — Tidio has a genuinely cheaper entry point.
TL;DR
Which fits your team, in one line.
Feature table
9 rows, side-by-side.
Where we win
3 scenarios ChatGenius is the answer.
Where Tidio wins
2 scenarios where Tidio is the answer.
Migration
Import Tidio KB in a day.
Feature by feature.
| Feature | ChatGenius | Tidio |
|---|---|---|
| Real AI answers from docs | ✅ Native | ⚠ Lyro add-on |
| ✅ Native | ✅ | |
| Multi-language auto-detect | ✅ (40+) | ⚠ Limited |
| Voice · image support | ✅ | ❌ |
| Native mobile operator app | ✅ | ✅ |
| Scheduled announcements | ✅ | ⚠ Basic |
| Google Weather / Maps aware | ✅ | ❌ |
| Zapier integration | ✅ | ✅ |
| Starting price | €149/mo | Free tier + $29/mo |
ChatGenius is the answer when…
The AI actually needs to answer, not just route
Tidio's live-chat is solid; Lyro (their AI) is competent for scripted flows. If you need answers from your actual documents in real language, that's our whole product.
Multi-language markets
40+ languages auto-detected. Tidio's multi-language handling is thinner — expect setup work per language. On a 6-language event, we deploy once; Tidio doesn't.
Image/voice-heavy verticals
Hotels get receipt photos, tour operators get meeting-point photos, service businesses get "look at this leak" voice notes. Vision + voice are native for us, absent for Tidio.
Honestly: pick Tidio when…
Extreme low-cost entry
Tidio's free tier is genuinely useful for a solo operator or micro-business. If pricing is the only variable, Tidio has the cheaper start.
Live-chat only, no AI
If you just want a live-chat widget with humans behind it — no AI — Tidio does the job and costs less than us. The AI is our whole story.
Migrating from Tidio?
Export your Tidio KB — we import, wire your first channel, live within a business day. Or check the Tidio site if the free tier is what you actually need.