An AI concierge that already knows your tour by heart.
Availability, meeting points, weather, dietary options, kids' policy — answered in the customer's language on the channel they already use. 24/7. Every language. Every tour.
The 3am question
"Will it rain tomorrow?" answered from live weather.
The meeting-point photo
Vision reads the wrong bus stop, sends the right one.
Six languages by 8am
Italian, French, Portuguese, Japanese — auto-detected.
Booking-system aware
Cloudbeds, Rezdy, FareHarbor, Xola via MCP.
Group + last-minute
Booking IDs recognised, add-ons upsold.
What your team answers every day before you sold a tour.
"Where do we meet?" ×200
Asked once per booking, sometimes twice. ChatGenius answers with the exact meeting point, walking directions, a live GPS pin, and photos of the location if you've uploaded them.
"Will it rain tomorrow?" at 10pm
ChatGenius checks Google Weather for the exact time + location of the customer's booking. Answers with the forecast + honest advice (bring a light jacket / reschedule to the sunny slot next week).
Six languages by 8am
An average day tour: 4-6 languages simultaneously. ChatGenius auto-detects + replies in the customer's language. Confirmations arrive in the same language they booked in.
Photo of meeting-point confusion
Vision-capable AI: customer photographs the wrong bus stop, ChatGenius recognises the landmark, sends the correct location with a Google Maps link + walking directions.
Dietary + medical on multi-day
"I'm coeliac and my kid has a nut allergy — can you accommodate?" answered from your food KB with the exact meals + swaps available.
Last-minute availability
Live availability via Rezdy / FareHarbor / Xola / Cloudbeds. Customer asks at 2pm about the 4pm tour — the AI holds the seat and sends the payment link.
The concierge behind the front-facing chat.
Booking-system aware
Cloudbeds, Rezdy, FareHarbor, Xola, Bókun via MCP. Live availability, holds, add-ons, reschedules.
Weather-aware
Google Weather API scoped to your locations. Every tour-day gets a personalised forecast per booking.
Language switch mid-chat
Customer starts in English, switches to Portuguese; ChatGenius keeps the context and follows.
QR code deployment
One QR per tour, per meeting point, per language. Print on tickets, badges, signage. Scan → WhatsApp → concierge.
Add-on upsell
KB-driven: photo package, private guide, hotel pickup, meal deal — offered in-chat when relevant, not spammed.
Human when it matters
Group bookings, VIP requests, complaints route straight to your on-duty guide via app notification.
10pm.
Rain forecast.
Marco keeps his booking.
A Milanese customer asks in Italian whether tomorrow's tour still runs. ChatGenius checks Google Weather for exact tour hours + location, replies in Italian with a sunny forecast until 1pm, keeps the booking + suggests a jacket for the afternoon.
Tours FAQ.
Does it know my tour schedule?
Yes — synced from your booking system via MCP (Cloudbeds, Rezdy, FareHarbor, Xola, Bókun) or REST. Any schedule change propagates within a minute.
Can it handle group bookings?
Yes — recognises booking IDs, associates every group message with the right reservation, sends confirmations to the group organiser.
What about last-minute changes?
Updates propagate within a minute. Weather-driven reschedules can be pushed to all affected bookings at once via the broadcast feature.
Can it upsell add-ons?
Yes, when you set the KB to. Add-ons are offered contextually — photo package after a booking is confirmed, hotel pickup after a location question, meal deal 24 hours before the tour.
What about kids / accessibility?
KB-driven: age limits, buggy-friendly routes, wheelchair access, sensory considerations. The AI answers factually + routes complex cases (e.g., specific medical) to a human.
How long to launch for a new season?
Most tour operators are live in 1-2 business days: send us your tour schedule + FAQ + meeting points, we build a concierge and wire your first channel. Per-season updates take an hour once the base KB is in.
Sell the tour without answering the question.
We'll build a live demo concierge on your real tour content — weather, meeting points, dietary matrix. Live within 1 business day.