// FOR TOURS & ACTIVITIES
AI concierge for tour operators.
Give guests clear answers about meeting points, what to bring and tour policies. ChatGenius uses your approved content to handle routine questions, so your team can focus on the tour.
// THE EVERYDAY QUESTIONS
Less repetition. More time for your guests.
Meeting points
Share the right meeting point, arrival time and directions from your tour content. Keep map links and location photos together so guests know where to go.
Weather and changes
Explain your weather and cancellation policies. If a weather source is connected, use it to add forecast information; your team decides whether a tour runs or is rescheduled.
Guests in different languages
Answer practical questions across supported languages, using one set of tour information. Confirm the languages that matter for your guests during the demo.
Photo questions
Where image handling is enabled on a channel, guests can send a photo to help clarify a pickup question. Ambiguous locations go to your team rather than being treated as certain.
Dietary needs and accessibility
Share the meal options, age limits and accessibility details you have approved. Allergy, medical and accommodation requests that need a decision go to a person, not a guessed answer.
Availability before booking
Guide guests to the right tour or booking link. Live availability, seat holds and payment actions depend on your booking platform and the connection agreed during setup.
// YOUR TOUR TOOLKIT
From the first question to tour day.
Your tour information
Keep schedules, meeting points and policies in one knowledge base. Review booking-system access and supported actions during setup.
Forecast context
Pair your operating policies with forecast data when a weather connection is available. Keep safety and cancellation decisions with your team.
Multilingual conversations
Help guests ask in the language they use. Test translations of place names, policies and tour-specific details before launch.
QR codes in the right places
Link tickets, confirmation emails and meeting-point signage to the chat channel you choose.
Relevant add-ons
Explain approved options such as hotel pickup, a private guide or a photo package when they fit the guest's question.
A clear handoff
Send group requests, complaints and unusual needs to the right person, with the conversation available for context.
// A GUEST CONVERSATION
A question before the tour. A clear answer.
An illustrative exchange in Italian, using an operator's published departure time and meeting point. The details are an example, not a live booking or weather report.
// TOURS FAQ
Before your first tour.
Can it use my tour schedule?
Start with your published schedules and tour details. A booking-system connection can add live data where supported. We confirm available data, permissions and refresh behavior for your platform before launch.
Can it help with group bookings?
It can explain your group policies and collect the details needed for a quote. Reservation changes, custom pricing and approval-dependent requests should follow the handoff you agree with your team.
How are last-minute changes handled?
Update the tour information used by the concierge. Automatic updates or guest notifications depend on the connected system, channel and workflow; we review those requirements during setup.
Can it suggest add-ons?
Yes, from the options and rules you provide. Keep prices, availability and eligibility current. An add-on purchase or booking action needs a supported booking-system connection.
What about children, allergies and accessibility?
Use approved information about age limits, meal options and access requirements. The concierge should not guess about safety or medical suitability; requests needing an individual decision go to your team.
What do you need to build a demo?
Share your tour descriptions, schedules, common questions, meeting points and preferred chat channel. We use those materials to scope a demo and confirm integrations and launch timing with you.
Put your tour content to work.
Bring a tour itinerary and the questions your guests ask most. We'll show how ChatGenius can answer from your content and where your team or booking system fits in.