We built the AI concierge our own businesses needed.
We were running hotels, events and tour companies that got messages 24/7 — 80% of them the same 20 questions, in six languages, at 3am. Chatbots were useless. Hiring night support was expensive. So we built the concierge we needed. Now it's yours.
The problem we saw
The 3am question no one was answering.
What we believe
Four tenets that shape the product.
The team
Real names, real LinkedIns, real emails.
Where we are
Reston, Virginia. Distributed across the Americas.
Powered by
Anthropic, Meta, Twilio, Hetzner, Cloudflare.
Talk to us
Hiring, partners, hello@ inbox.
The 3am question no one was answering.
The 80/20 of guest messaging
Hotels, events and tour companies live and die on customer questions. 80% of those questions are the same 20 — parking, hours, allergens, check-in, weather — coming in at 3am, in six languages, on WhatsApp and email and SMS at the same time.
What didn't work
Hiring night support was expensive and hard to keep staffed. Off-the-shelf chatbots were useless — they couldn't answer "is your kitchen still open?" without a rigid script for every possible phrasing. Copy-pasting the same FAQ into six inboxes wasn't a plan.
What we wanted
An AI concierge that read the actual menu, spoke the customer's language, and got the answer right on the first try. So we built one — starting with our own venues as the test bed.
Four tenets. Everything comes back to these.
One brain, every channel
If customers reach you on six different apps, they should get the same answer from all six. Anything else is a bad UX pretending to be a feature.
Fluent, not scripted
A chatbot that fails on rephrasing is a chatbot that fails. ChatGenius answers questions it's never seen, in languages we didn't specifically train on — it reads your documents like a new employee would.
Your team stays in charge
Auto, Assisted, Manual — you pick how much the AI handles, per instance, per topic, per conversation. When it doesn't know, it hands over cleanly.
Your data is your data
We don't train foundation models on your KB. We don't sell conversation data. We honour deletion + export requests whenever you ask.
A small team, obsessed with getting the answer right.
Ștefan Șocariciu — Founder / CEO
Ran hospitality + events venues before ChatGenius. Now spends his days making sure the AI answers correctly the first time. LinkedIn.
Engineering
Small distributed team: platform, AI retrieval, iOS/Android PWA, MCP integrations. Reachable at engineering@chatgenius.net — every ticket triaged by a human within 24 business hours.
Customer success
We onboard every new customer ourselves — no chatbot funnels, no "book a call" queue. If you signed up, you'll speak to a real person during setup. hello@chatgenius.net.
Who we're hiring
Currently: Senior Full-Stack Engineer (US remote), Customer Success Lead (US business hours). Fully remote in the Americas. Ask at jobs@chatgenius.net.
The stack underneath.
Anthropic Claude
Primary language model. Zero-retention API mode enabled — Anthropic doesn't store or train on your data.
Meta WhatsApp Business
Primary channel operator. Official Business API, not the grey-market shortcuts.
Twilio
SMS + programmable messaging. Global routes. DPA in place, zero-retention configured.
Hetzner
Primary hosting on Hetzner. Regional deployment via AWS / OVH available per instance on request.
Cloudflare
DDoS protection, WAF, edge caching, Zero Trust for internal access. Essential cookies only (bot management).
Stripe
Billing + card processing. PCI DSS Level 1. Card data never touches our servers.
Three doors. All lead to a human.
We're hiring
Currently: Senior Full-Stack Engineer (US remote), Customer Success Lead (US business hours). Fully remote in the Americas. jobs@chatgenius.net.
Agency partners
Building customer chat for your clients? White-label ChatGenius, keep your margin. Partner deck sent within 1 business day. partners@chatgenius.net.
Everything else
hello@ is a real inbox, monitored by a real person. Reply within 1 business day. hello@chatgenius.net.
See it answer your customers.
Every demo is built with your actual documents. If it doesn't handle your top 20 real questions, we don't move to paid.