The deal, plainly.

By using ChatGenius, you agree to these terms. If you're using it on behalf of a company, you confirm you're authorized to agree on its behalf.

You're responsible for keeping your credentials safe. Report unauthorised access to security@chatgenius.net immediately. One person per operator seat — sharing violates the agreement.

You own the content you upload — knowledge base documents, prompts, custom instructions.

You grant us the license needed to deliver the service: host, process, feed to the AI, back up. Non-exclusive, non-transferable, terminated on your termination of service.

You warrant that your content doesn't infringe third-party rights (IP, trademark, personality) or violate any law.

Using ChatGenius to send unsolicited messages, distribute illegal content, or harass third parties gets your account suspended.

Impersonating a third party, false-flag advertising, phishing. Instant suspension + report to authorities.

No scraping of ChatGenius UIs / APIs beyond documented endpoints. No reverse-engineering. No reselling without an agency agreement (write partners@).

Subscription billed monthly or annually. Overages billed on the next invoice at the rates published on /pricing.

14-day grace period, then service suspension. Data is preserved for a further 30 days.

Pro-rated for annual plans, none for monthly. If we cause the outage, we credit downtime against next invoice.

99.9% (43 min/month). Enterprise plans get a contractual SLA (99.95%). Status page: status.chatgenius.net.

24h for Starter, 4h for Growth, contractual SLA for Enterprise. During US business hours, expect faster.

Announced 48 hours in advance via email + status page. Typically 02:00-04:00 UTC.

Service continues until the end of your billing period. Data available for export for 30 days after termination, then deleted (backups purge within 90 days).

Acceptable use violation, non-payment, legal order. Reasonable notice given except when law prohibits.

Service is provided "as is" beyond the uptime SLA. We don't warrant that the AI's answers are always correct — you retain final responsibility for what you ship to your customers.

Our aggregate liability under this agreement is capped at the fees you paid in the 12 months preceding the claim. Excluded: fraud, gross negligence, IP infringement claims (uncapped).

If a third party sues us because of content in your KB — infringement, defamation, false advertising — you defend and indemnify us.

If a third party sues you because our platform infringes their IP, we defend and indemnify you (with standard carve-outs for combinations you made with your own tools).

Commonwealth of Virginia, United States, without regard to conflict-of-law rules.

State and federal courts located in Fairfax County, Virginia. EU customer disputes may additionally be handled per Article 79 GDPR.