Everywhere your customers already are.
Six channels + a growing list of business systems + a developer story built on MCP + REST. Bring your own tools; we speak yours.
Chat channels
WhatsApp / SMS / Telegram / Signal / Email / Web.
Website / CMS
WordPress plugin + Shopify + Wix + Squarespace.
Business systems
Booking / POS / CRM.
Developer story
MCP + REST + webhooks.
On the roadmap
Voice call, Instagram DM, Slack, more.
Where your customers already are — same brain everywhere.
Bridge model — operator installs WhatsApp (Business preferred) on a dedicated phone, scans a QR from your dashboard, live in ~15 minutes. Each instance gets its own dedicated bridge. No Meta approval, no Cloud API contract.
SMS via Twilio
Full SMS support in the US, Canada, UK, EU. Bring your Twilio account or we provision one for you. Same brain, same KB, same handoff.
Telegram Bot
Telegram Bot API. Create a bot, paste the token into your ChatGenius dashboard, live in 60 seconds.
Signal
Signal integration via signal-cli. For privacy-first businesses (legal, medical, activism) that need end-to-end encrypted client contact.
Custom inbox address (support@yourcompany or a subaddress). Threaded replies, attachment support, auto-reply during business hours.
Web chat widget
Single-line JS embed. Fully white-labeled. Optional PWA install prompt so customers can add your concierge to their home screen.
Live on your site in minutes.
WordPress plugin
Netforge AI Helper. Install → activate → paste token. Adds the chat widget + AI content tools (SEO meta, alt tags, product copy) inside your admin.
Shopify
App marketplace listing coming Q2 2027. Meanwhile: paste the JS snippet into your theme.liquid, works today.
Wix / Squarespace / custom
One-line script embed works on any host. Or use our REST API + webhooks to build a custom UI.
Booking · POS · CRM — the tools you already pay for.
Booking systems
Cloudbeds, Mews, Little Hotelier, Rezdy, FareHarbor, Xola — via MCP or REST. Live availability + hold + book from inside the chat.
Point of sale
Square, Toast, Lightspeed, Clover — order lookup, gift card balance, loyalty status straight from POS via MCP.
CRM
HubSpot, Salesforce, Pipedrive, Attio, Airtable. Every customer conversation becomes a CRM contact + activity record automatically.
Helpdesk
Zendesk, Freshdesk, Intercom, HelpScout. Escalations from ChatGenius create tickets in your existing tool — no double-handling.
Bring your own anything.
Model Context Protocol
Any tool with an MCP endpoint becomes a live capability the AI can call. Vendor-neutral, standards-based.
REST API
Bearer-token auth. Endpoints for messages, contacts, conversations, KB entries, webhooks. Complete OpenAPI 3.1 spec.
Zapier / Make / n8n
Native connectors for Zapier and Make. n8n community node available. If your tool speaks webhooks, you can connect it in 5 minutes.
Coming next.
Voice calls
Twilio Voice + ElevenLabs. Full inbound call handling with the same brain that handles chat.
Instagram DM
Meta Instagram Business messaging API. Private beta available now; general availability planned for Q2 2027.
Slack for internal ops
Escalations land in a Slack channel your team already lives in. Reply from Slack, ChatGenius forwards to the customer.
Vertical connector marketplace
One-click connectors curated per vertical — hospitality, events, ecommerce. Vote on what we should build next at /roadmap.
Don't see yours?
Custom MCP integrations start at 2-3 days. Or a REST + webhook combo lands in an afternoon. Ask.