Answers to the real questions.

ChatGenius is an AI concierge that answers your customers' questions on WhatsApp, SMS, Telegram, Signal, email, or your website chat — 24/7, in 40+ languages, from your own documents. You upload your knowledge base (menus, FAQs, schedules, policies), connect your channels, and ChatGenius handles most inquiries automatically. Your team gets the messages that actually need a human. It's a full concierge platform — not a scripted chatbot — built for events, hospitality, tour operators, and service businesses.

A chatbot follows scripts you write in advance ("if user says X, reply Y"). ChatGenius reads your actual documents and answers questions it hasn't seen before, in natural language, in the customer's own language. It also handles voice notes, images (receipts, screenshots), and multi-turn conversations. Chatbots break the moment a customer phrases a question in an unexpected way. ChatGenius doesn't.

WhatsApp, Telegram, Signal, SMS (via Twilio), email, and your website chat widget. All powered by one knowledge base — customers get the same answer whichever channel they use. See /integrations for the full list.

No. Customers use whatever they already have: WhatsApp on their phone, an SMS thread, an email reply, or the chat widget on your site. The install-free UX is the whole point.

Over 40. The AI detects the customer's language automatically and replies in it, including mixed-language conversations. Common languages tested at scale: English, Spanish, French, Italian, German, Portuguese, Romanian, Greek, Dutch, Polish, Russian, Ukrainian, Turkish, Arabic, Hebrew, Hindi, Chinese, Japanese, Korean, Vietnamese.

Most teams are live within a business day. You share your existing docs (menus, FAQs, schedules, policies — PDFs, Google Docs, plain text, or a website URL), and we build your instance with them loaded. Connecting your first WhatsApp channel takes about 15 minutes end-to-end.

No. Upload your actual documents. ChatGenius reads them the same way a new employee would — it doesn't need pre-written Q&As. If you have Q&A content already, it can consume that too.

Update the source document, re-upload, and every channel picks up the change within a minute. Or, edit knowledge base entries directly from the operator dashboard.

Yes. Any operator can hit "Take over" on any chat — the AI stops sending, the human replies live, and can hand back to the AI when done. You can also configure entire conversations to route to a human first (Manual mode) or require human approval on every AI draft (Assisted mode).

• Auto — the AI replies immediately with no human review. Best once you trust the answers on a topic.
• Assisted — the AI drafts every reply, but doesn't send until a human clicks Approve. Best for teams starting out or for sensitive topics.
• Manual — no AI drafting. Every message goes to a human. Best for high-value flows (VIP guests, complex bookings).

You can set the mode per instance, per conversation, or by topic.

Yes. Every time a human operator edits an AI-drafted reply (in Assisted mode) or takes over a conversation (in Auto mode), those edits feed into the training data for that instance. The AI learns your tone, wording, and specific policies without a retraining cycle.

The AI answers only from the knowledge base you provide, plus the current conversation. If it doesn't know the answer, it says so and routes to a human. It's tuned to avoid hallucinated facts about your business — no fabricated tee times, no invented prices, no guessed hours.

Nothing on your end. ChatGenius is cloud-hosted — customer messages come in via WhatsApp / SMS / email regardless of your office connectivity. If your team can't reach the operator app, the AI keeps replying based on the KB.

No — we never train foundation models on your KB or conversations. Sub-processors that necessarily touch data in flight (AI model provider, SMS carrier, hosting) are listed on /security and covered by DPA. See /privacy for the full data-handling policy.

Cloud infrastructure with regional deployment on request per instance. Region details shared under NDA. See /security.

Yes. Data processing agreements, right-to-erasure, data portability, and audit trails are all supported. See /security and /privacy.

Pricing starts at a monthly base fee plus usage (messages answered). See /pricing for tier details. Custom enterprise pricing is available for high-volume + white-label deployments.

We do a full working demo instead — using your actual documents and answering your actual test questions. It's live within a business day of /request-demo, no credit card required. If it doesn't handle your top 20 real customer questions accurately, we don't move to paid.

• The AI concierge itself (one or more instances)
• Operator apps for iOS + Android + web
• A monthly message allowance per tier — see /pricing
• Knowledge base updates
• Support (email + WhatsApp)

A WhatsApp account (Business or regular) installed on a dedicated phone number, dedicated to this instance. Setup is a QR scan from the dashboard — the bridge registers as a linked device, same mechanism as WhatsApp Web. About 15 minutes end-to-end. No Meta approval, no Cloud API contract, no 3-5 day wait. Note: linked devices can read recent chats on that number and send/receive on its behalf, so use a number dedicated to concierge traffic.

Yes. Every location, event, or brand is its own instance — separate KB, separate channels, separate operators. A single admin dashboard runs all of them, and staff can be assigned per instance.

Via the Model Context Protocol (MCP). ChatGenius can call into any system that exposes an MCP endpoint — or any REST API with about 20 lines of glue. Common integrations: Mews, Little Hotelier, Cloudbeds, Airtable, HubSpot, Zapier. See /integrations.

Yes. Write a message once, target a segment (all guests, opt-in list, specific instance), schedule the send. Recipients get it on their preferred channel; replies come into the same conversation threads so the AI can answer follow-ups. Great for weather warnings at outdoor events, menu changes, room-ready notifications.

Yes. Screenshots, receipts, menus, ID documents, ticket QR codes, product photos — the AI reads them and replies in text. A hotel guest can photograph a broken appliance; the AI logs the maintenance ticket. A tour customer can screenshot their confirmation; the AI recognizes the reservation.

The AI transcribes voice notes into text, understands the query, and answers. If you want to reply with a voice note, the AI can generate one in the same voice (text-to-speech) — or the operator can take over and record a real one.