Every guest question,
answered.
A location-specific AI that knows your menu, your hours, your rooms and your rules — answering guests on WhatsApp the moment they ask, so your front desk and phone stay calm.
Menu & hours
"Open Saturday? Any vegan options?" — answered instantly.
Reservations
Book, change or confirm a table or a room.
Directions & Wi-Fi
Parking, the network password, how to find you.
Room service
Orders, checkout times and amenities, on request.
A concierge that knows your venue inside out.
Menu, hours & policies
Dietary options, opening times, dress code, pet policy — answered from your own documents.
Reservations & bookings
Take, change and confirm tables and rooms, and capture the details your team needs.
Directions, parking & Wi-Fi
The questions every guest asks on arrival — plus a live GPS pin dropped in the chat.
Any language
Guests write in their language; the AI understands and replies in kind, automatically.
Voice notes
A guest sends a voice message; the AI transcribes, answers, and replies with voice back.
Human when it matters
Complaints, special requests and VIPs route straight to the right person on your team.
Three verticals. Three brains. One platform.
Hotels & B&Bs
Check-in, Wi-Fi passwords, breakfast times, local recs, late arrivals. Answered from your property manual, in the guest's language.
Restaurants
Reservations, menu (including allergens), hours, private dining, delivery status. Fed by your PMS or POS.
Venues & event spaces
Availability, room specs, catering menus, load-in details, contracts. Turns every WhatsApp into a sales conversation.
What actual guests actually ask.
"Is your kitchen still open?"
Answered from your POS or booking system (whichever tracks the kitchen shift) — hours, last-order cutoff, current status.
"Do you have gluten-free options?"
From the menu KB with allergen tags — instant, accurate, in the customer's language.
"Can I check in at 11pm?"
From your specific late-check-in policy — plus a nudge to add a note for the night manager.
"Where's the closest parking?"
Live GPS pin dropped into the chat + walking directions from your side entrance.
"Do you have a highchair? Crib? Cot?"
From the amenities KB — plus a reminder to reserve one ahead of the stay if inventory's low.
"My flight lands at 2am. Any advice?"
Airport transfer info, night reception protocol, WhatsApp check-in code — proactively offered.
"Can I book a table for 8 on Friday?"
Live availability check against POS or booking system, hold confirmed in seconds.
"Wi-Fi password please 🙏"
Auto-answered — plus a link to the room-specific network if you run per-room isolation.
11:42pm.
The desk is closed.
The answer isn't.
A guest messages after hours. Instead of waiting until morning — and booking somewhere else — they get the exact answer, in seconds, in your voice.
Locations FAQ.
Do we need a phone number for WhatsApp?
Yes — one dedicated WhatsApp-enabled phone number per instance. WhatsApp Business is preferred. Setup takes about 15 minutes end-to-end — a QR scan from that phone links the bridge as a device (same mechanism as WhatsApp Web). No 3-5 day Meta approval, no Cloud API contract.
What happens if someone asks a really weird question?
The AI defaults to "I don't have that in my notes — let me get someone" instead of hallucinating. The message routes to your on-duty operator, who takes over from where the AI left off.
Can we cap the AI to specific hours?
Yes. Set business hours per instance. Outside those hours, the AI still answers factual questions (menu, address, Wi-Fi) but routes bookings + complaints to a "we'll be back at 8am" flow.
Does it work with our PMS / POS?
Cloudbeds, Mews, Little Hotelier, Toast, Square, Lightspeed — all supported via MCP or REST. Live availability, gift-card balance, loyalty status, mid-conversation.
What about customer bookings — can it make them?
Yes. Standalone AI can hold a table or room and send a confirmation link. Booking-system integration makes it end-to-end (guest books, room blocks, PMS updates, confirmation on WhatsApp).
Keep the phone quiet and the guests happy.
We'll set up a live demo concierge with your actual menu, hours and policies, so you can see it answering before you commit.