An employee that never clocks out.
ChatGenius puts an AI concierge on every channel your customers already use — WhatsApp, Telegram, Signal, email and your website. It knows your business inside out and hands off to your team when it matters.
Imagine helping every customer instantly — no delays, no missed messages, no overwhelmed staff. One AI that knows your business better than any new hire could.
They message at 11pm
Your team replies at 9am. By then they've already bought from someone else.
The same 20 questions, 200 times
Your team wastes hours copy-pasting the same answers, month after month.
Too many channels to watch
WhatsApp, email, web chat, Signal, Telegram — each needs attention. Messages slip through the cracks.
Hiring support is slow & costly
ChatGenius works from day one. No ramp-up, no turnover, nights and weekends covered automatically.
From your documents to live answers in four steps.
Upload your knowledge
Give the AI everything it needs — FAQ, catalog, pricing, policies, menus, schedules. PDFs, Word docs, spreadsheets, or just paste text.
Connect your channels
Every channel they already trust, one AI handling all of them. WhatsApp, Telegram, Signal, email and web.
Choose your control level
Decide how much autonomy the AI has — per contact, per instance, or globally.
Watch it work
Every conversation appears in your dashboard. Spot trends, find gaps in your knowledge base, and see where your team adds the most value.
Not a chatbot. An employee that knows the business.
It actually knows your business
Reads your real documents and answers from them. Ask about Saturday hours, it pulls the exact answer.
Every channel, one dashboard
WhatsApp, Telegram, Signal, email, web chat — one inbox, one AI, one knowledge base for all.
Your AI, your rules
Each location, unit or event gets its own personality, knowledge base, prompt and channels.
Human-in-the-loop
The AI handles routine. Complaints, custom requests and sensitive topics route to your team.
Voice support
Customers send a voice note, the AI transcribes, answers, and replies with voice back.
Live location & GPS
Guests share a live location and the AI becomes a personal guide, dropping a pin in the chat.
One platform. Every kind of business.
Restaurants, hotels & venues
Menus, hours, reservations, directions, Wi-Fi, room service — a concierge that knows your venue.
Events & conferences
Schedules, speaker bios, venue directions, registration. A dedicated AI concierge per event.
E-commerce & retail
Product questions, shipping, returns, size guides — the AI knows your whole catalog.
Service businesses
Insurance, law firms, contractors. Handles intake, FAQ, scheduling and routing.
Agencies
One account, multiple instances. Each client gets their own AI, knowledge base and channels.
Enterprise
Multiple locations and teams under one roof, with role-based control and full telemetry.
Stop losing customers to slow replies.
Every minute without ChatGenius is a customer talking to your competitor instead. Request a demo — we'll set up a live concierge with your actual content.